Like a majority of other ticket platforms, tickets purchased on Up All Night are considered final, and no refunds are offered.
However, you may transfer your paid ticket to another user. This enables you to sell your ticket if you aren't able to attend a show.
The one exception we make is for free tickets. Free tickets are returnable. This mostly applies to free Gold passes which are only available to GOLD subscribers. Returns can be done from the page where you find your ticket in the app or on the website, up to 5 hours before the start time of an event. This only applies to FREE tickets.